We’re only as good as our customer services.
Excellent customer service complements our quality products.
The benefit of working with Bosse Interspice Ltd is that we add value with a host of technical support services.
Services that range from advice on manufacturing technology, processes and methodology to assisting your NPD team to create new product ideas to research and advice on consumer taste preferences to recipe formulation and a host of other valuable support services designed to help our customers to produce a better food product.
Technical and production
Our packaging formats conform to both UK and EU regulations. We use packaging technology and materials developed by our German partner. This technology and materials won the “European Packaging Award” in 1991. Our packaging materials ensure that products arrive in a completely fresh and uncontaminated condition.
For customers who need additional support, we offer a package of added-value services. These include consultancy and practical assistance on a wide range of subjects from assessing consumers taste preferences, current EU manufacturing legislation, new product development, recipe recommendations and or formulation, production-line planning, design, construction and management.
Warhousing and dispatch
Sales and ordering
The process starts immediately an order is received with an assessment of the actions required to fulfil the order against the customers stated need: 1. required delivery date/manufacturing deadline, 2. product ex-stock or 3. location, availability, ordering and delivery of stock from external supplier and 4. shipment routing and transportation mode.
After picking, and or receiving product inward, the consignment undergoes a rigorous checking process before it is despatched. The checking process includes: packaging integrity to obviate spillage or contamination en route, labelling for correct quantity and quality, batch number, product name and code, customer delivery address and all consignment documentation present and correct.